Reset HHAeXchange+ Mobile App Password

To change your Mobile App password,

  1. From the Menu, tap Change Password.

  2. On the Change Password page, type the Current Password and New Password. Type the new password again in Confirm New Password.

  3. When finished, tap Save to change the password and return to the Menu.

    Image of Change Password page

To reset your HHAeXchange+ Mobile App password

  1. From the Login page, tap Forgot Password?

  2. On the Forgot Password page, type the Email address associated with the account.

  3. Select that you want HHAeXchange to send you a Password Reset Code or that you have an existing active Password Reset Code you haven't used yet. Tap Continue.

    Forgot Password page

  4. If you requested HHAeXchange to send you a Password Reset Code, check your email account for the HHAeXchange email message containing a unique six-digit numeric code.

  5. On the next Forgot Password page, when prompted to Enter Code, type the six-digit numeric Password Reset Code and tap Submit.

    Enter Code

  6. When the Set New Password page is displayed, type and confirm your new password and tap Save.

    Set New Password page

After 10 failed login attempts, you are locked out of the Mobile App. A message advises you to use the Forgot Password? function (described above) to reset your password.