Training Videos

Watch the videos below to get an overview of the HHAeXchange Enterprise system including:

Learn to

• System Requirements

• User and Role-based Access

• Home Page Functions

• Notification Tabs

• Notification Panel

The Admin module is where you configure and manage your Office(s).

Learn to

• Add and manage system users

• Setup Agency and Office functions and restrictions

Watch the Billing videos to learn more about the Billing process and how to correct claims after invoices are processed.

Learn to

• Process billing in HHAeXchange

• Search, review and delete invoices

• Perform changes in claims after processing invoices

Learn to

• Benefits of EDI

• How to begin integration process

• How to validate EDI import file

• Steps required prior to integration

• Timelines for EDI provider portal configuration

• Responsibilities after integration

Learn to use the New UI in this interactive demo.

Learn to

• Navigate the New UI

• Use new features

• Removed Features

The Patient module is where a patient’s profile is created and managed for both internal and linked contracts.

Learn to

• Manage a Patients Authorization(s)

• Edit Patient General Information

The Prebilling process helps to identify and correct potential errors prior to the Billing phase. The videos below provide insight into the carious validations and resolutions for Visits held in the Prebilling Exception page. Discover best practices and troubleshooting steps to resolving various validations.

Learn to

• Understand Prebilling

• Navigate the Prebilling function

• Identify resolutions for Prebilling Hold reasons

• Make changes and correct Visits before processing invoices

Learn to

• Brief overview of pre-integration

• EDI Post integration Responsibilities:

• How to contact the payer

• Resolving common billing exceptions

• Reviewing submitted claims (needs updating)

• Rebilling