How do I sign up for the HHAeXchange App?
HHAeXchange offers 2 versions of our app, HHAeXchange and HHAeXchange+. Note the plus sign in the name of the app and ensure you are referencing instructions for the correct version of the app.
If your agency uses the HHAeXchange App, you're responsible for installing the app onto your mobile device. This article walks you through downloading the app and signing up for the first time.
Depending on your mobile device, you can download the HHAeXchange App through the Apple - App Store or Google Play.
HHAeXchange app in Apple Store
HHAeXchange app in Google Play
After registering, you must supply credentials and ID numbers to your agency for further setup and linking to the HHAeXchange platform.
Select your preferred language when installing the app. The language you select is the language used for in-app text and guidance and emails from HHAeXchange.
Creating your account is a two-step process.
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Sign up by creating login credentials.
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Register by entering demographic information.
Follow the sign up and registration instructions below.
After downloading the app, tap Sign Up at the bottom left of the main screen. The app prompts for the following:
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An email address
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A password that is minimum of eight letters, one capital, and one numeric value
When credentials are completed and confirmed, select Sign Up to log in to the app.
After you successfully create an account, the system sends you an email asking you to sign in and update your profile.
To register on the app, follow the steps below.
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After receiving the system email, log into the app.
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Review the Terms of User Agreement and tap Agree.
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When the main screen opens, tap the three-dot menu on the top right, and then tap Update Profile.
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Complete each field on the Create Profile page. Tap Create to create your profile. Make sure you use the same information you entered in the sign-up process. Otherwise, the mobile app won’t correctly link.
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After correctly entering all necessary information, a message containing the mobile ID appears.
HHAeXchange sends a second email after successful registration. This message contains the Mobile ID and instructions on how to log in and use the app.
The mobile app biometric two-factor authentication (2FA) adds a layer of security to the login process on the app.
The mobile biometric login is only available if fingerprint authentication or facial recognition capabilities are on your mobile device.
For the biometric login option to be available on the app, you must log in to the mobile app using your email and password and log out at least once.
Biometric login is available when you see the Fingerprint icon at the right of the Password field.
After entering your login email address, tap the fingerprint icon to access your device’s fingerprint authentication or facial recognition biometric page.
If your agency requires two-factor authentication, you must supply a password on the login page before tapping the Fingerprint icon.
You can access the app after supplying a matching fingerprint or facial scan.
The biometric login option resets if you change your password or use the Forgot Password function. You must log in to the agency using your email and password and log out at least once before the biometric login option becomes available again.
When the app requires facial recognition authentication, the following image is displayed.
The app reports successful facial recognition and logs you in when confirmed.
If facial recognition is unsuccessful, the app prompts you to retry.
When the app requires fingerprint recognition authentication, the first screen prompts you to press the Use your Fingerprint box.
The next screen prompts you to perform the Touch ID for “HHAeXchange” using the applicable device feature.
If fingerprint authentication is unsuccessful, the app prompts you to retry.
The app prompts you to act if your device isn’t configured for or doesn’t support fingerprint or facial recognition.
Tap Settings to configure the feature or tap Exit and contact your agency for further instructions.
HHAeXchange System Administration can adjust the privacy and confidentiality acknowledgment setting. Contact the HHAeXchange Support Team for help.
Some mobile users may have to acknowledge a privacy and confidentiality statement before accessing the system. If a Privacy and Confidentiality Notice appears when logging in, tap Continue to acknowledge it and access the system.
