How do I reset my mobile app password as a caregiver?

HHAeXchange offers 2 versions of our app, HHAeXchange and HHAeXchange+. Note the plus sign in the name of the app and ensure you are referencing instructions for the correct version of the app.

To reset your mobile app password in theHHAeXchange App:

  1. Go to the login page.

  2. Tap the Forgot Password link.

    Forgot Password screen

  3. Enter the Email or Phone Number associated with the account, and then tap Reset Password. HHAeXchange sends a temporary password to the email or phone number linked to the account.

    Reset Password screen

  4. When the system prompts you to enter the Current Password, enter the temporary password sent to you. Then enter your New Password, and Re-Enter New Password.

  5. Tap Confirm to log in to the app.

    Change Password

After three failed login attempts, the system locks your account. If this happens, the mobile app automatically issues a temporary password via the last delivery method, such as text or email.

iOS

iOS

Android

Android

Retrieve the temporary password from text or email. Use this temporary password to log back into your account.