How do I connect to my Agency or connect to a different Agency/Employer?

HHAeXchange offers 2 versions of our app, HHAeXchange and HHAeXchange+. Note the plus sign in the name of the app and ensure you are referencing instructions for the correct version of the app.

Use the Providers page to switch between Agencies and Offices connected to you.

Partial image of Providers page showing available Agencies and the Change Active Provider button at bottom

To change Providers,

  1. From the Menu, tap Providers.

  2. On the Providers page, select from the list of connected Providers and tap Change Active Provider to open the Select a Provider page.

  3. Select the Provider.

If configured, Third-Party Terms must be accepted. Then, the Schedule page displays.

Partial image of the Select a Provider page showing the Add a New Provider at bottom

If the Provider is not shown on the Providers page, tap Add a New Provider. On the Connect Your Account page, enter the Provider's Activation Code and tap Submit Code. Finish Provider account setup steps in the Sign Up Here topic.

To disconnect a Provider from your account,

  1. From the Menu, tap Providers.

  2. On the Providers page, tap the Delete icon next to the name of the Provider you want to disconnect.

  3. Tap Disconnect Provider.

    Disconnect from your Account highlighted