What should I do if I get an error while registering for the new app?
If you’re getting an error when completing your registration, it’s often easy to fix. Try the suggestions for the errors below to get your registration completed successfully.
The date of birth and last four of your SSN must match what the Agency entered in the Caregiver profile. The Agency must update the Caregiver profile to the accurate date of birth and SSN. After this information is corrected, complete the registration.
This error means there is a problem with the Activation Code. The Code may be expired or does not match the registration details in the Caregiver profile. To fix it, the Agency Coordinator can generate a new Activation Code. In the HHAeXchange portal, open the Caregiver’s profile, turn off mobile access, then turn it back on to create a new code. After this is complete, delete and re-install the app, then enter the new code to complete registration.
