How do I connect to my Agency or connect to a different Agency/Employer?

HHAeXchange offers 2 versions of our app, HHAeXchange and HHAeXchange+. Note the plus sign in the name of the app and ensure you are referencing instructions for the correct version of the app.

Use the Connections page to switch between agencies/offices.

  1. From the Menu, tap Connections.

  2. On the Connections page, select from the list of Connected Connections and tap Change Active Connection to open the Select a Connection page.

  3. Select the connection you want.

  4. If configured, you must accept Third-Party Terms. Then, the Schedule page (or Patients page for Daily Patient Questions) appears.

    Select a Connection

  1. Tap Connect with a New Connection.

  2. Enter the new connection's Activation Code and tap Submit Code. The Activation code is sent by your agency/employer.

  3. Finish Connection Account Setup as explained in the Sign Up Here help topic.

  1. From the Menu, tap Connections.

  2. On the Connections page, tap the ellipsis (...) next to the connection name you want to disconnect.

  3. Tap Disconnect Connection from your account.

  4. When prompted to confirm your actions, tap Disconnect Connection.

    Disconnect Connection