Request Open Shifts
Select Open Shifts to review and request open shifts as broadcast (sometimes called case broadcasting) by the Agency/Office.
Follow the steps below to view and express interest in Open Shifts.
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The Open Shifts screen appears displaying all broadcast shifts on the New tab. Shifts are labeled as Single or Permanent.
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After tapping the line item, the Details tab opens, providing basic information.
Tap Interested (to express interest in working the shift) or Not Interested (to reject and remove from the list) after evaluating the shift.
Tap the Map tab to access the Google Map visual.
As per HIPAA regulations, only the City, State, and Zip Code can be provided at the time of broadcast. When assigned, the Caregiver can view the complete Patient address.
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Requested shifts move to the Pending tab, pending assignment from the Agency’s Coordinator.
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When a shift is assigned to the Caregiver, the shift moves from the Pending tab to the Caregiver’s Visits section. The Caregiver is alerted of the assignment.
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When the Agency rejects the request, the shift is removed from the Pending tab, and a message is sent to the Caregiver with the rejection reason such as Shift no longer available.
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Indicating interest does not mean that a Caregiver is automatically given a shift. Shifts must be assigned by the Agency’s Coordinator. Only then does a Caregiver receive an alert, and the shift appears as a scheduled Visit on their Mobile App.
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The Caregiver must be logged in to the Mobile App to review Case Broadcasts in the Open Shifts screen.
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In the Open Shifts Map view, the blue highlighted area around the Patient Address represents approximately a one-mile-wide range with a default view of approximately 10 square miles.
Pinch in to zoom out or pinch-out to zoom in to assess the shift and tap Interested to express interest or Not Interested to bypass.
To protect PHI (Protected Health Information), the actual Patient address is not pinned on the map.
