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The HHAeXchange Caregiver Mobile App is available for download through the App Store or Google Play for either iPhone or Android devices. To locate and download the App, enter the keyword hha exchange in the search bar of the App Store or Google Play (as shown).

Caregivers are responsible for downloading and installing the application on their personal mobile device. After registering, Caregivers must provide credentials and ID numbers to the Agency for further setup and linking to the HHAeXchange platform.

HHAeXchange Mobile App

When the Caregiver Mobile App is first installed, the user is prompted to select a preferred language. The language selected for the signup process is also the language in which guidance and emails are presented.

Select Language (Spanish)

Creating Credentials (Spanish)

Registration (Spanish)

Creating an account for the Caregiver Mobile App is a two-step process, as follows:

  1. Sign up by creating login credentials.

  2. Register by entering additional demographic information.

After the App has downloaded, press Sign Up on the bottom left of the main screen. The App prompts for the following:

  • An Email Address

  • A Password (minimum of 8 letters, 1 capital, and 1 numeric value)

When credentials are completed and confirmed, select Sign Up to log in to the App.

Sign Up Screen

Upon successfully creating an account, the system issues a verification email:

Successful Sign Up Email

Follow the steps outlined below to register on the HHAeXchange Caregiver Mobile App.

  1. Log in to the App after receiving the verification email.

  2. Review the Terms of User Agreement and tap Agree.

  3. When the Main Screen opens, click the three-dot icon as prompted by the message, and tap Update Profile.

    Click the Mobile App toggle icon to link to your agency

    Update Profile - Mobile ID unavailable

  4. Complete all the fields on the Create Profile page. Tap Create to create the Profile.

    Values must match the information on record with HHAeXchange. The Mobile App does not link correctly if any of these values do not match.

    Enter Profile information in the Create Profile window

  5. When all the information is entered correctly, a message appears containing the Mobile ID.

    Create Profile Mobile ID Number

  6. HHAeXchange sends a second email after successful registration. This message contains the Mobile ID as well as instructions on how to log in and use the Caregiver Mobile App:

    Successful Registration Email

A user can log in with Fingerprint Authentication or Facial Recognition (when the capability is available on the mobile device).

For the Biometric Login option to become available, the user must have logged in to the Agency using Email and Password and logged out at least one time.

When the Biometric Login option is available, the fingerprint icon at the right of the Password field is displayed as enabled.

Biometric Login Available

After typing the login Email address, the user taps the fingerprint icon to access the device’s fingerprint authentication or facial recognition biometric page.

Note: If the Agency requires Two Factor Authentication, the user must also provide a Password on the Log In page before tapping the fingerprint icon.

Sample biometric page

After providing a matching fingerprint or facial scan, the user is allowed access to the Caregiver Mobile App.

If the user changes their password or uses the Forgot Password? function, the Biometric Login option is reset. The user must log in to the Agency using Email and Password and log out at least one time before the Biometric Login option becomes available again.

Mobile App Biometric Two-Factor Authentication (2FA) allows Agencies to add another layer of security to the login process on the Mobile App.

On the Mobile App, Caregivers are prompted to authenticate their login via the biometric measures configured by the Agency. The Biometric options currently supported are facial and fingerprint recognition (if available on the mobile device).

When facial recognition is required for authentication, the image below is displayed.

Facial Recognition Required

When confirmed, the app reports a successful facial recognition and logs the user in.

Success: Face ID

If facial recognition is not successful, the app prompts the user to retry.

Face Not Recognized

When fingerprint recognition is required for authentication, the initial screen prompts the user to press on the Use yourFingerprint box.

Fingerprint Recognition Required

The next screen prompts the user to perform the Touch ID for HHAeXchange, using the applicable device feature.

Use Touch ID to Authenticate

If the authentication cannot be verified, the device prompts the user to retry the fingerprint authentication.

Retry Authentication

If the device is either not configured or does not support fingerprint or facial recognition, the screen prompts the user to act.

Device Not Configured/Supported

Tap Settings to configure the feature or tap Exit and contact the Agency for further instructions.

This setting can be adjusted by HHAeXchange System Administration. Contact the HHAeXchange Support Team for assistance.

Some mobile users may be required to acknowledge a Privacy and Confidentiality statement before accessing the system. If a Privacy and Confidentiality Notice is displayed when logging in, tap Continue to acknowledge it and access the system.

Sample of a Privacy & Confidentiality Notice