Mobile App Password Reset

A Caregiver can reset their own mobile app password directly from the Login screen as shown in the sequence below.

Click the Forgot Password? link.

Forgot Password

Enter the Email or Phone Number associated with the account, where a temporary password is sent. Click Reset Password.

Enter Email or Phone Number. Click Reset Password.

The app prompts the Caregiver to enter the Current Password (enter the temporary password received), a New Password, and Re-Enter New Password (to confirm). Click Confirm to log in to the app.

Enter the Current Password (the temporary password received), a New Password, and Re-Enter New Password (to confirm). Click Confirm to log in to the app.

The Mobile App issues a temporary password (via the last used delivery method, such as text or email) if a Caregiver is locked out after 3 failed login attempts.

iOS

Android