HHAeXchange+ Mobile App Log In

From the Log In page, you can perform the following tasks:

  • Log In to the Mobile App.

  • Sign Up Here to use the Mobile App if you have not already been set up to use the Mobile App.

  • Change the Mobile App User Password with the Forgot Password function.

  • Change the language in which the Mobile App and Mobile App Help are displayed by tapping the Select Language icon.

Log-In page

From the Log In page footer, you can access the Mobile App's Privacy Policy and Terms of Use.

On the Log In Page, type your valid Email Address and Password, and then tap Log In.

If prompted to do so, select your Agency/Employer.

Log-In Page

You are logged in, and the Schedule page is displayed.

You are logged in, and the Patients page is displayed.

If you log in before the Sign-Up process has been completed, you are returned to the Sign Up page.

Tap Not you? in Email to enter a different Email Address. To see the characters entered in Password, tap the eye icon in the Password field.

Tap an enabled fingerprint icon in the Password field to use a Biometric Log In (Fingerprint or Facial ID).

You can log in with Fingerprint Authentication or Facial Recognition if the capability is enabled on your phone.

For Biometric Log In to be available, you must have logged into the Mobile App using Email and Password at least one time. After that, you can tap the Fingerprint icon at the right of the Password field to access your phone’s fingerprint authentication or facial recognition biometric page.

If the Agency/Employer requires Two Factor Authentication, you must also provide a Password on the Log In page before tapping the fingerprint icon.

After providing a matching fingerprint or facial scan, you are allowed access to the Mobile App.

If you change or reset your password, the Biometric Log In option is reset. You must log into the Mobile App using Email and Password and log out at least one time before the Biometric Log In option becomes available again.

The first time you open the Mobile App, you must select your preferred language and tap Apply.

To sign up for and log in to the Mobile App,

  1. From the Login Page, tap Sign Up Here.

    Image of Log-In Page

  2. On the Sign-Up page, type your Email Address and a strong Password.

    Tap the eye icon to see your Password entry.

  3. Type your password again in Confirm Password, and then tap Sign Up.

    Image of Sign Up page

  4. On the Email Verification Required page, follow the instructions to open the verification email sent to your email address by HHAeXchange, and then follow the instructions in the email to proceed with on-boarding.

    Image of Email Verification Required notice

    HHAeXchange Services Portal users: If you sign up for the Services Portal before signing up for HHAeXchange+, you must still enter your Email Address and Password to sign up for HHAeXchange+. If you sign up for HHAeXchange+ first, after you verify the Email Address, you can use the same credentials to log into the Services Portal as well.

  5. When the Finish Account Setup page is displayed, answer the question: How will you use this application? If you are instructed by your Agency/Employer to use the app for EVV and to document your visit/shift detail, tap Perform Electronic Visit Verification (EVV). If you are only using the app to answer Care Insights questions, tap Only answer daily patient questions.

    Image of Finish Account Setup page

    When you tap Perform Electronic Visit Verification (EVV)…

    1. On the Connect your Account page, type the Activation Code provided by the Agency/Employer via email or text (valid for 7 days), and tap Submit Code.

      Image of Connect Your Account page showing Activation Code field and Submit Code button at bottom

    2. On the Complete Registration page, complete all required fields (marked with *) and then tap Continue.

      Image of Complete Registration page

      You must respond to an email verification of your Primary Phone Number before you can continue.

    3. If your Agency/Employer uses Two-Factor Authentication and the Biometric Authentication page is displayed, tap the method you will use to verify your identity.

      If you tap Use your fingerprint, when prompted, place your identifying finger on your phone’s fingerprint sensor.

      If you tap Use facial recognition, when prompted, orient your front-facing camera toward your face.

      Image of Biometric Authentication request page

    4. If the Third-Party Terms page is displayed, read the terms and acknowledge them by tapping Accept Terms.

    You must log in at least one time with Email and Password before using Biometric Authentication.

    When you tap Only answer daily patient questions, on the Complete Registration page, complete all required fields (marked with *) and then tap Complete Registration.

    You are logged in.