Product Pulse

Product Pulse is a monthly product webinar series where you’ll hear the latest and greatest HHAeXchange product news and what it means for you.

Next Product Pulse Webinar

Stay tuned for the next Product Pulse webinar announcement.

Previous Product Pulse Recordings

  • September Product Pulse recording

    • Broadcasting: Discover how to effortlessly reach all your caregivers at once, ensuring everyone is on the same page.

    • Mobile App Messaging: Learn how to stay connected with your caregivers, anywhere, anytime.

    • Caregiver Rates: See how to handle caregiver rates without the headache.

    • In-Service Tools: Explore new ways to train and onboard your staff effectively, making every minute count.

  • July Product Pulse recording

    • Ask Us Anything: Attendees submitted questions during registration, and our experts answered. Whether you have a question about a specific feature, best practices, or future updates, no question is too big or small

    • Product Updates: Be the first to hear about the latest product enhancements from our June and July releases. Learn about new features and improvements designed to improve your user experience.

    • Live Q&A: In addition to pre-submitted questions, we will also have a live Q&A segment at the end of the webinar. Get real-time answers and insights directly from our experts.

  • May Product Pulse recording

    • Authorization management: ensure that you’re not over- or under-utilizing authorizations.

    • Plan of Care creation and customization: enable caregivers to maintain quality visits and care.

    • Master Week best practices: how Master Weeks work, how to modify Master Weeks, and how to determine whether edits should be made at the calendar level or to a Master Week.

    • The new Office Moves feature: move patients from one office to another without HHAeXchange Support intervention.

  • April Product Pulse recording

    • HHAeXchange Partner Connect integrations that create operational efficiencies for your agency

    • How Database Replication and API Data Access allow for deeper levels of connectivity between systems

    • EVV data flow between Partner of the Month, Keeper, and HHAeXchange to help drive accurate EVV data and its benefits to caregivers

  • March Product Pulse recording

    • An overview of HR and caregiver compliance features

    • A sneak peek at the new HHAeXchange Knowledge Base

    • Compliance overview from our partner, Inflowcare

  • February Product Pulse recording

    • An overview of EVV and billing compliance features, including call dashboard, plan of care compliance, and billing checks that keep your agency compliant on a daily and weekly basis

    • Key updates from the February Product Release

    • A featured partner from our Partner Connect program

  • January Product Pulse recording

    • Discover the latest enhancements in our January product release, so you have the most up-to-date details on ways to streamline your day with HHAeXchange.

    • Top 10 HHAeXchange Reports in 10 Minutes. Explore key reports that you might not be using for critical agency operations, including EVV management, billing, caregiver management, and more.

    • Interactive Q&A Session. Hear questions answered live by a product expert.

  • November 2023 Product Pulse recording

    • Operations Worklists: Eliminate Manual Tracking & Stay Ahead of Important Operational To-Dos. Imagine if you could seamlessly manage important dates and actions around compliance, authorizations, unstaffed visits, and more. Operational worklists make it all possible and help you organize and prioritize, and proactively address potential hiccups in scheduling and compliance. Say goodbye to wasting time and hello to happier caregivers.

    • Appointment Module: Quickly Manage Your Week Ahead from One View. Managing upcoming visits doesn’t have to be a headache. Visualize your agency’s week ahead at-a-glance with the appointment module, and effortlessly create, troubleshoot, and adjust appointments all from one view in HHAeXchange.

    • Case Broadcasting: Match Caregivers with Open Shifts in a few Clicks. Fast, effective communication is at the heart of any successful agency. Case broadcasting lets you announce open shift opportunities with caregivers in your network to quickly cover shifts due to unexpected absences. Learn how HHAeXchange does the work behind the scenes to match the right caregivers to the patient in need, saving your agency time and frustrations.

  • October 2023 Product Pulse recording

    • Quick Fixes for Billing Holds: Discover how to swiftly address billing holds and accelerate your payment process. We guide you through the most common billing holds and how to fix them, ensuring a steady cash flow for your agency.

    • New Features and Functionality: See the value of select features from our recent September and October product releases. We show you how these enhancements can streamline your operations and boost your efficiency.

    • An Interactive Q&A Session: Have questions or unique challenges? Joey Hamilton, CSM at HHAeXchange, answers questions from the audience.