Provider Onboarding and Integration Process for API Third-Party Integrations

We have updated our testing requirements for vendors who have previously completed testing in other markets. Below are the detailed steps required for a smooth integration process:

  • Complete the Provider Onboarding Form and attestation. The Provider Enrollment Form is available in the Provider Info Hubs for your designated state. The attestation can be found under the EDI Process tab, within the Business Requirements document.

  • Once the attestation is received, the integration process is initiated. The Vendor Relationship team will reach out to the provider and Vendor primary point of contact provided in the attestation.

  • If any steps are missing or unclear, a specialist will work with the provider to resolve any open questions.

  • Providers transitioning from using HHAeXchange EVV tools must clear all manual billing, including visits held in prebilling and billing review, before the integration can be initiated.

  • HHAeXchange will clear pre-scheduled unconfirmed visits on behalf of the agency.

If the agency opts to proceed with integration without billing visits confirmed using HHAeXchange EVV tools, a request must be submitted to Provider EDI Integrations to update configurations when the agency is ready to commence billing.

  • Pre-tested vendors do not need to undergo the testing process again. Production API credentials will be shared directly with the vendor contact.

  • Once the Vendor Relationship team has initiated contact, production API credentials will be generated and provided within 1-2 business days.

The turnaround time for issuing production API credentials is dependent on the agency's portal being fully created. Delays in portal creation may affect this timeline.

If you have not received a response, reach out to Provider EDI Integrations directly.

The following details are shared with the Vendor contact:

After the Vendor completes testing successfully, production credentials are generated and shared with the Vendor contact.