Provider Onboarding and Integration Process for V5 Flat File Integrations
We have updated our testing requirements for vendors who have previously completed testing in other markets. Below are the detailed steps and actions required for a smooth integration process:
Complete the Provider Onboarding Form. The Provider Enrollment Form is available in the Provider Info Hubs for your designated state.
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Providers transitioning from using HHAeXchange EVV tools must clear all manual billing, including visits held in prebilling and billing review, before the integration can be initiated.
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HHAeXchange will clear pre-scheduled unconfirmed visits on behalf of the agency.
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For more information, see Converting from an Alternate EVV System.
If the agency opts to proceed with integration without billing visits confirmed using HHAeXchange EVV tools, a request must be submitted to Provider EDI Integrations to update configurations when the agency is ready to commence billing.
Initiate a ticket with Provider EDI Integrations to begin the integration process.
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New Vendors and providers with proprietary systems need to complete V5 format testing using theHHAeXchange File Format Validation Portal.
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After successful file format testing, the integration process begins.
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The Vendor Relationship team contacts the provider and Vendor contacts provided during the testing phase.
If you have completed testing and have not received a response within 2 business days, please reach out to Provider EDI Integrations directly.
The completion of V5 integrations typically requires a timeframe of 5-7 business days.