Product Pulse

Product Pulse is a monthly product webinar series where you’ll hear the latest and greatest HHAeXchange product news and what it means for you.

Next Product Pulse Webinar

Stay tuned for the next Product Pulse webinar announcement.

Previous Product Pulse Recordings

• March 2025 Product Pulse recording

  • A breakdown of three of the top homecare challenges providers are facing and our customers’ favorite features that help solve top challenges

  • Live walkthroughs of new enhancements for patient care, including Care Insights, I/DD Care Planning & Tracking, and OASIS Forms

  • An overview of how technology can ensure compliant and accurate payroll with our partner, Forework.

• December 2024 Product Pulse recording

  • Highlights from our December release.

  • Top 2024 workflow improvements and new features.

  • Interactive Q&A session.

  • Hear from our partner CareConnect about best practices to streamline workflows, increase referrals, reduce cost penalties, and improve caregiver engagement.

• September 2024 Product Pulse recording

  • Broadcasting: Discover how to effortlessly reach all your caregivers at once, ensuring everyone is on the same page.

  • Mobile App Messaging: Learn how to stay connected with your caregivers, anywhere, anytime.

  • Caregiver Rates: See how to handle caregiver rates without the headache.

  • In-Service Tools: Explore new ways to train and onboard your staff effectively, making every minute count.

• July 2024 Product Pulse recording

  • Ask Us Anything: Attendees submitted questions during registration, and our experts answered. Whether you have a question about a specific feature, best practices, or future updates, no question is too big or small

  • Product Updates: Be the first to hear about the latest product enhancements from our June and July releases. Learn about new features and improvements designed to improve your user experience.

  • Live Q&A: In addition to pre-submitted questions, we will also have a live Q&A segment at the end of the webinar. Get real-time answers and insights directly from our experts.

• May 2024 Product Pulse recording

  • Authorization management: ensure that you’re not over- or under-utilizing authorizations.

  • Plan of Care creation and customization: enable caregivers to maintain quality visits and care.

  • Master Week best practices: how Master Weeks work, how to modify Master Weeks, and how to determine whether edits should be made at the calendar level or to a Master Week.

  • The new Office Moves feature: move patients from one office to another without HHAeXchange Support intervention.

• April 2024 Product Pulse recording

  • HHAeXchange Partner Connect integrations that create operational efficiencies for your agency

  • How Database Replication and API Data Access allow for deeper levels of connectivity between systems

  • EVV data flow between Partner of the Month, Keeper, and HHAeXchange to help drive accurate EVV data and its benefits to caregivers

• March 2024 Product Pulse recording

  • An overview of HR and caregiver compliance features

  • A sneak peek at the new HHAeXchange Knowledge Base

  • Compliance overview from our partner, Inflowcare

• February 2024 Product Pulse recording

  • An overview of EVV and billing compliance features, including call dashboard, plan of care compliance, and billing checks that keep your agency compliant on a daily and weekly basis

  • Key updates from the February Product Release

  • A featured partner from our Partner Connect program

• January 2024 Product Pulse recording

  • Discover the latest enhancements in our January product release, so you have the most up-to-date details on ways to streamline your day with HHAeXchange.

  • Top 10 HHAeXchange Reports in 10 Minutes. Explore key reports that you might not be using for critical agency operations, including EVV management, billing, caregiver management, and more.

  • Interactive Q&A Session. Hear questions answered live by a product expert.