Create Announcements

1. Go to Admin > Family Portal Global Management > Announcements.

2. Click the Add Announcement button.

   

3. The New Announcement window opens. Complete the required fields (denoted by a red asterisk). Select the Message Type (to all members or an individual), select the Priority level and enter a Subject in the text field. (Optional) To attach an image or supporting document, click the paperclip icon. Enter the announcement and click the Save button to send.

   

4. The Announcement appears on the Portal Management page as well as in the Patient’s Family Portal page. From this page, one can also recall the announcement or delete, if needed.

   

Recalling an announcement removes the communication from the Family Portals. Once recalled, the Delete Icon is enabled. One can edit any attachment, if applicable and view the communication history. Hovering over the Recipients link displays the family members’ names.

Complete the following steps to recall, resend, or delete an issued announcement.

1. Go to Admin > Family Portal Global Management > Announcements.

2. Search for the applicable announcement. Use the search filters to narrow results, if needed.

3. A Confirm Recall Announcement appears. Click OK to confirm the recall. The status changes to Resend.

   

4. Using the search filters, select Recalled from the Status field.

   

5. From the options, one can either Resend the message as is or click the Delete icon to delete from the announcement list and recreate the message. If resent, the announcement appears at the top of a search with the current date.