Primary Office and Secondary Offices

A Primary Office is defined as the home (custodial) office where a Caregiver’s core functionality and records are maintained, including Compliance, Payroll, and Team/Location/Branch Assignments.

The Primary Office dictates the following Caregiver functions:

• In-Service

• Payroll

• Compliance

• Absences

• Restrictions

• Travel Time

• Expenses

• Scheduling Preferences

• Overtime Scheduling Validations

• Visit/Absence/In-Service Overlap Configurations

• Exclusion List Checks

A Secondary Office refers to supplemental areas where a Caregiver’s services may be required outside of their Primary Office. Although the Caregiver’s profile can only be edited via the Primary Office, Providers can view and schedule a Caregiver through a Secondary Office (based on access rights).