Caregiver Places an EVV

When a Caregiver places a Successful EVV, the system immediately updates the visit to reflect the verification. Successful EVV confirmations can be reviewed in several areas of the system as outlined below.

On the Patient’s Calendar page, confirmation times display in the Calendar Cell.

In and Out Times

The Caller ID is not available in the image above because the EVV was placed using the Mobile App.

The I and O icons in the image above (Friday the 4th) mark accepted EVVs for the In and/or Out time. Hovering the cursor over the icon opens a pop-up containing the precise times of the EVVs, as well as the Caller ID.

For manually confirmed visit times (start/end), the times are displayed without the I and O icons.

In the Visit Info tab of the visit window, specific EVV confirmation details and sources are reviewed. EVV confirmations display in green under the Visit Start Time and Visit End Time fields. As illustrated in the image below, a small icon to the left of the EVV confirmations indicates that the GPS method was used to place the EVV.

GPS Confirmation on the Visit Info Tab

At the bottom of the Visit Info tab, the Call History section provides details of the EVV history placed for the visit.

Call History on the Visit Info Tab

When a Caregiver places an Unsuccessful EVV, the system rejects the confirmation and sends it to the Call Dashboard. An Unsuccessful EVV may be the result of any of the following:

  • The Caregiver uses an unauthorized phone to place the EVV.

  • The Caregiver is outside the tolerance range when placing a GPS EVV.

  • The Caregiver places the EVV outside the unbalanced tolerance window.

There are only two outcomes for calls sent to the Call Dashboard:

  1. Link calls that were made but never applied to a Visit.

  2. Reject calls that cannot be matched to any Visits.