Why can't the Provider or the Payer see a specific Authorization in HHAeXchange?

First, the Payer must verify that the Authorization was included in the Authorization interface file sent to HHAeXchange and was not rejected.

• If rejected, work internally and with your CSM to resolve the rejection.

• If there is no record of the authorization in the interface log files, work with your internal IT team to export and send the authorization in the next file.

• If the Payer’s internal IT team verifies that the Authorization was sent and imported, the Payer can open a ticket by sending an email to payerdatasupport@hhaexchange.com and notify their Client Success Manager.