Why can't the Provider see the Placement/Authorization when the Payer can?

Verify that the Placement/Authorization was sent to the correct Office. If it was not, see Placement/Authorization Sent to Wrong Office. If it was sent to the correct Office, the Provider can use Live Chat from the Payer Portal to ask for Support Assistance or contact HHAeXchange Support Team by email at support@hhaexchange.com.