Home Page

The following image shows the HHAeXchange Professional Home page, which is divided into sections.

The following table describes the sections on the Home page.

Section	Description
Member Search	Quickly search by member first name, last name, and/or Admission ID.
Notifications Overview	Overview of current open or high-priority Notifications.
Messages Overview	Message overview, divided by open Notes, high-priority Notes, open Notes that are New Today, and notes that are specifically Assigned To Me. Click View All to open the Message Center.
Placement Overview	Overview of current Placements, including both Home Health and Non-Home Health, broken down as follows: Denied – Provider denied the Placement request. No Answer – Provider did not answer the request within the acceptance window. Needs More Time – Provider needs more time to decide. Waiting – Member has no Placement request yet. Pending – Provider has not yet responded to the Placement request. Recently Placed – Member was recently placed with a Provider.
Need Help?	Get help from four sources: Knowledge Base – View documentation (Payer Portal Help) for the Payer Portal. Contact Support – Access the Client Support Portal. Remote Support – Get remote support from our Support team. Live Chat – Chat with a member of our Support team.