Service Coordinator
A Service Coordinator manages communications for Member cases and serves as the intermediary between the Payer authorizing service and the Provider.
A Service Coordinator can be assigned to an existing user account from the New Payer Portal.
Complete the steps in the following table to create and assign a Service Coordinator.
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From the Admin menu, select Service Coordinator.
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On the Service Coordinator page, click Add Service Coordinator at top right.
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Type the Service Coordinator Name, ensure that the Status is Active, and then click Save.
The Service Coordinator ID is generated automatically by the system.
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From the Member menu, select Search. Search for and select a Member.
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On the Member Profile tab, click Edit at top right.
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On the Edit Member Profile page, select the new Payer Service Coordinator and then click Save at the bottom of the page.
Complete the steps below to change a Service Coordinator.
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From the Admin menu, select Service Coordinator.
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On the Service Coordinator page, use the Service Coordinator Name, Service Coordinator ID, and Status search filters to find the Service Coordinator.
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Click the Edit icon at the right of the Service Coordinator row to open the Edit Service Coordinator page.
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On the Edit Service Coordinator page, change Service Coordinator Name and Status as needed, and then click Save.
