Unlock a User Account

User accounts become locked when the password is entered incorrectly five times. To unlock an account, complete the following steps.

  1. In the Search Results section of the Users page under Admin > User Management > , in the Login Name column, click the link for the user whose account you want to unlock.

  2. Click Unlock at upper right.

    Partial image (top right) of Edit User Account page with Unlock button highlighted

  3. In the dialog box that appears, click Unlock User.