What's New: November 2025

Enterprise Version 25.11.01

We’re excited to introduce the latest enhancements to your home healthcare experience! This release brings new features designed to simplify care coordination, reduce administrative work, and help your team focus on what matters most—delivering quality care. Explore what’s new and see how these improvements make your work more seamless than ever.

HHAeXchange is permission-based, so access to certain features may vary depending on your role and organization settings.

New Features

The No Services After Authorization Start Alert is now available. This new alert notifies the Payer that a Member is not receiving services despite the Authorization having started.

Partial image of the Communications page showing Alerts with the Alert Type column highlighted

The Payer sets up the alert so that it triggers after a certain number of days past the Authorization start date.

For more information, see Real Time Alerts.

The No Services After Placement Start Alert is now available. This new alert notifies the Payer that a Member is not receiving services despite the Placement having started.

Partial image of the Communications page showing Alerts with the Alert Type column highlighted

The Payer sets up the alert so that it triggers after a certain number of days past the Placement start date.

For more information, see Real Time Alerts.

There are now some new validations in place to make sure new Member addresses are correct.

  • Address Line 1, City and State are now mandatory fields.

  • Address Line 1 and City require at least 2 characters.

If any of these requirements are not met, an error message displays prompting you to correct the information.

For more information, see Add a New Member.