What's New: September 2026
Enterprise Version 26.09.01
We’re excited to introduce the latest enhancements to your home healthcare experience! This release brings new features designed to simplify care coordination, reduce administrative work, and help your team focus on what matters most—delivering quality care. Explore what’s new and see how these improvements make your work more seamless than ever.
HHAeXchange is permission-based, so access to certain features may vary depending on your role and organization settings.
Feature Enhancements
Coming in October: We are introducing the "Additional Time" and "Missed Visit Travel Time" request workflow to the New Payer Portal (NPP). This lets providers submit requests for extra billable hours directly from a visit, which payers can then review and approve. The update includes new configuration options in the Payer Profile, customizable reason codes in the Reference Table Manager (RTM), and enhanced visibility of these requests on the Member Calendar and a new Events management page.
Payers can now implement weekly guardrails on entire-period authorizations. This distributes Aauthorized hours into 7-day segments, aligning billing enforcement more closely with weekly caregiver schedules.
Payers can now enable authorization guardrails for specific service codes rather than applying them to all authorizations for a provider. New configuration options in Provider Setup and Service Code management give payers more precise control over monthly and weekly billing limits by service type.
Payers can now manage and enforce specific denial reason codes for secondary billing. By enabling this feature in the Payer Profile and configuring the new Reference Table, administrators ensure providers select from a validated list of codes, improving claim accuracy and compliance with state-specific billing rules.
Payers can now search and filter within the NY DOH EVV Compliance Report to locate, monitor, and validate specific claim and member scenarios — across claim criteria (line of business, service type, service code, paid date, claim number), provider criteria (name, TIN, NPI, MMIS), and member criteria (name, Medicaid ID, admission ID), with include/exclude modes and flexible matching. Filters propagate across all dashboard views, summary cards, compliance rollups, drill-down tables, and exported report metadata — helping payers audit and reconcile claims faster and monitor specific provider networks or member cohorts.
GPS Distance Exception Reports — Provider ID added. The Provider ID field now appears directly under Account Name on both the GPS Distance Exception Daily and Monthly reports, exposed in exports for ad-hoc analysis, pivot grouping, and filtering by provider.
Report Request Details Report— account number fix. Fixed an issue where running the Report Request Details report, the account for an Aggregator user displayed "9999". For Aggregator account activity the report will now show “Aggregator” instead of “9999”.