Set Travel Time Address Exception to 0 Minutes

A Set TT Records with Address Exception to 0 Minutes checkbox has been added to the Edit Office page under Admin > Office Setup. When selected, the system automatically sets Travel Time (TT) records with address exception errors to 0 minutes instead of calculating the entire duration time between Visit 1 and Visit 2. This ensures that TT records are not mistakenly created for greater durations than desired. This option is available to all Providers. By default, TT records with address exception errors continue to be calculated using the time between Visit 1 and Visit 2.

This setting can be seen in the Travel Time Batches page under Action > Travel Time. Select a batch with Address Exceptions. On the Results page, the system displays a set value of 0 Mins under the Method column instead of the entire duration between Visit 1 and Visit 2.