Password Reset by Agency Administrator
Agency Admins can initiate a Password Reset for any Agency user for various purposes, typically for security measures (for example, if credentials are compromised). Instead of providing a password for the user, the process is automated prompting the user to reset the password after the initiation from the Agency Admin.
A Password Reset can be initiated via the User Account page under Admin > User Management > User Search. On the Update User Account page, click the Reset Password link.
The system alerts the Agency Admin that an email has been sent to the user with a Reset Password link, effective for the next 12 hours.
Click out of the alert to close the window and return to the User Account page. No further action required from the Agency Admin.
The Agency user receives an email with the link and instructions to reset their password.
The User follows the prompts to reset their password accordingly.
Refer to Self-Service Password Reset for further guidance and password requirements.
