Credit

Credit refers to extra money received in a payment that is typically retained by an Agency to cover balances of future invoices. For example, if an Agency invoices a Payer $1,000 and receives a remittance of $1,200, the Payer may request for the extra $200 be placed on credit and used to pay a future invoice.

When converting income from a payment to credit, the amount converted is deducted from the Balance Amount of the payment. Follow the steps below to add or use Credit in the system.

Go to Billing > Cash Payments to open the Cash Payments page.
On the Cash Payments page, search for the Payment. Once located, click the ellipsis (…) under the Actions column of the applicable row. Select Edit from the menu.
On the Payment Info section, click the link under the Place on Credit field.
The Place on Credit window opens.
Select General Credit to cover the balance of any visits authorized by the Payer in future payments.
Select Patient-Specific Credit to apply to visits scheduled for a specific Patient. When selecting Patient-Specific Credit, the system prompts to search for the Patient and to enter the credit amount in the Amount field.
Click the Save button at the bottom of the window to save.

The system differentiates between General and Patient-Specific Credit by placing the latter in parenthesis. The total amount of the payment placed on Credit (General + Patient) displays next to it.

The Place on Credit field displays funds converted to Credit from the current payment and is unavailable for use, while the Credit Available field displays credit from past payments and is available for use.

To apply existing credit to a visit, click the link in the Apply Credit column.

Applying Credits does not impact the Balance Amount of the current Payment, but it affects the balance of the visit. When Credit is applied to a visit, it is reflected on the Available Credit field.