Incomplete Confirmation

An Incomplete Confirmation indicates the visit was only partially confirmed, or not confirmed at all. Visits with this validation violation can also be fixed from the Call Dashboard exception page. The following example provides information on correcting this validation.

Incomplete Confirmation Example

A Caregiver Clocks IN for a visit scheduled for 1000-1400, but does not Clock OUT, resulting in an Incomplete Confirmation.

Click the Visit Time link to route directly to the Visit tab.

Manually enter a Visit End Time or click the Link Call button to go to the Call Dashboard and search for a Clock Out EVV which the system did not sync to the visit.

At times, the system may record but not sync an EVV to a visit due to the nature of the confirmation. For example, if the Caregiver tries to Clock OUT with an unrecognized phone, the system records the call but does not link it to the visit; therefore, the call must be authenticated manually.