Insufficient Duty Minutes

In some markets, a confirmed visit’s duration must be justified by the Duties performed. Therefore, the real duration of the visit the time between a successful Clock IN and Clock OUT and the cumulative duration of POC Duties determined by the Agency must match. If this does not match, then the visit is held because of Insufficient Duty Minutes.

This validation is enabled on the Contract Setup page, and the duration of POC Duties are setup under Patient > POC > New. Once Duty Minutes have been defined in a POC, these are automatically applied when the Duty Code is entered by the Caregiver.

Correct Insufficient Duty Minutes

1. From the Prebilling page, click the Visit Time to open the Visit Window.

   

2. On the Visit Info tab, scroll down to review the Duties performed and how much time was taken to complete. If the Visit Duration value is displaying in red, this means the Duty minutes do not equal the confirm visit time.

   

3. There are two options to validate this visit, as follows:

   • Edit either the Visit Start Time or Visit End Time to match the Duty minutes and visit duration. Using the example above, reduce the visit duration by 3 hours to pass the validation.

     

   • Select additional Duties to balance the Duty Minute total with the visit Duration.

     

4. Click Save.

   Ensure all internal Agency policies are followed for correcting Duty Minutes.