Unbalanced Visit

An Unbalanced Visit is a visit with an EVV confirmation that falls outside the specified tolerance range. The following example provides information on setting and fixing this validation.

Unbalanced Visit Example

The Unbalanced Tolerance is set for 30 minutes via Admin > Office Setup for the Office/Agency. EVV confirmations must be made within 30 minutes of the scheduled Start and End time.

Unbalanced Tolerance Field

A Caregiver Clocks IN at 0845 for a visit scheduled for 0800-1200. With an Unbalanced Tolerance of 30 minutes, the visit breaches the validation.

To correct the Unbalanced problem, click the Edit icon to open visit details.

Visit held at Prebilling

On the Visit page, adjust the Schedule Time to match the Visit Confirmed Time.

Adjusted Schedule Time

Some Contracts require notification when visits are performed outside the pre-scheduled time. The Agency is responsible for following all Contract requirements.