Mobile App Delivery Methods

Mobile App Messaging options are also available.

When the Mobile Messaging option is selected, then only a Mobile Message is broadcasted.

When the Message and Text option is selected, and the Caregiver’s Unique Mobile ID is enabled with a Device ID, then a Mobile Message is broadcasted; otherwise a text message is sent.

Once complete, click the Broadcast button to send the message. A confirmation message appears on the top-right corner of the screen to alert that the message is successfully sent.

To view broadcast details, go to the Caregiver Communications History page under Action > Caregiver Communications History and search for the communication using the search filters. On the Search Results, select View Broadcast Details from the Action link.

The Broadcast History Detail page opens with the details. The Message is sent to the selected Caregivers’ Mobile Numbers, listed under the Delivered selection (default).

Select Not Delivered to view a list of Caregivers who did not receive the message because of their notification preferences.