Why can I still assign a caregiver to a shift during a Scheduled Absence or In-Service period?

Some Agencies allow scheduling of absent Caregivers. Check the Agency settings in the Office Setup page, as follows:

  1. Go to Admin > Office Setup > Search Office to locate the office.

  2. Click the Office Name link to open the Edit Office page.

  3. In the General section, verify if the Allow Caregiver Absence and Visit/In Service Overlaps checkbox field is selected.

    • If selected, then the system allows the Caregiver to be scheduled for visits and In-Services during a scheduled absence.

    • If not selected, then the system prohibits the scheduling of the Caregiver during scheduled absences.

  4. Make the applicable change if needed and Save.

    Edit Office - Allow Absence In Service Overlaps Setting