Care Insights Dashboard
This dashboard is only visible to Agencies using the Care Insights feature. Contact HHAeXchange Client Support Portal for details, setup, and guidance.
The Care Insights Dashboard captures data such as the number of Yes, No, Skip Responses, Total Care Insights Patients, and Total Care Insights Visits. The Care Insights Dashboard includes indicator and graph widgets providing a visual aid and real-time figures including response percentages and trends by Office, Payers, Coordinators, Caregivers, and duties.
This section covers the Care Insights Dashboard in its entirety providing descriptions and functionality of each widget section. All widgets on this dashboard are drillable, providing details when clicking on precise points.
The following table describes KPIs used in context with the Care Insights Dashboard.
| Term | Definition |
|---|---|
|
Total Care Insights Patients |
Total number of Patients with Care Insights tasks and other filters. |
|
Total Care Insights Visits |
Total number of Visits with Care Insights tasks | Total Care Insights Responses (Yes, No, or Skipped). |
|
Care Insights Task Yes Percentage |
Total number of Care Insights Tasks with a
Yes response divided by the total number of Care Insights Tasks (including 'Skipped' responses). | Total Yes Responses. |
|
Care Insights Task No Percentage |
Total number of Care Insights Tasks with a No response divided by the total number of Care Insights Tasks (including Skipped responses). | Total No Reponses. |
| Care Insights Task Skipped Percentage | Total number of Care Insights Tasks with a Skipped response divided by the total number of Care Insights Tasks (including Skipped responses). | Total Skipped Responses. |
The Care Insights Dashboard graph widgets illustrate various visual trends. All graph widgets in this dashboard are drillable to view specific details. Each section is described below from top to bottom in order of appearance.
The first column graph widget provides a visual of Coordinators with the highest percentage of Yes responses for Care Insight duties. Clicking on any segment of these graphs provides a summary of the selected point.
The following (horizontal) bar graph features the Care Insights duties with the highest Yes response percentage in ascending order. Use the scroll bar on the right of the graph to find a specific task.
The last graphs provide the Care Insight duties with the highest Skipped response rates (left) and the highest Skipped response rates by Caregivers (right). Use the scroll bar on the right of the graphs to find specific information.
There are several indicator widgets available in the Care Insights Dashboard to include the Total Care Insights Alerts, Total Care Insights Patients, and Total Care Insights Visits as well as widgets indicating the percentage of responses Yes, No, and Skipped. Click any of the indicator widgets to obtain supporting details.
The summary widgets of the Care Insights Dashboard show a percentage trend by Provider Office and by Payer, per month for the past 12 months. The line graph on the left shows a comparison between offices. Hovering over any part of the coordinates in the graph displays a pop-out window indicating information for that precise point.
The line graph to the right, shows a comparison between Payers associated to the Provider. Hovering over any part of the coordinates in the graph displays a pop-out window indicating information for that precise point.
