How do I edit Mobile App Profile information for my Caregiver if entered wrong during registration?

Follow the steps below to edit or fix mistakes made during a caregivers’ mobile app registration:

1. Go to Admin > Mobile User Management to search and select the caregiver.

2. Once the caregiver is located, click the Edit link on the far-right side of the row under the Edit column to open the Edit Mobile Profile Information window.

3. On the Edit window, make your edits and click Save.

To reset a Mobile App password for a caregiver:

1. Go to Admin > Mobile User Management to search and select the caregiver.

2. Once the caregiver is located, click the Reset link on the far-right side of the row under the Password column.

3. The system issues an email or text message to the caregiver, with instructions on resetting their password.

The Mobile User Management permission is role-based. See below for steps to enable the permission for a role. 

How do I grant Mobile User Management permissions to a role?

1. Go to Admin > User Management > Edit Roles to open the Edit Roles page.

2. From the Section field dropdown select Admin and from the Roles dropdown, select the applicable role(s). Click Search for a list of Admin permissions.

3. Scroll to Mobile User Management and select:

   • Mobile User Management for the respective role(s).

   • Select Edit Mobile User Profiles to allow a role to view and edit profiles.

   • Select Reset Mobile Password to allow the role to reset a mobile user’s passwords

4. Click Save.