How do I reset a Caregiver's HHAeXchange App password?

HHAeXchange offers 2 versions of our app, HHAeXchange and HHAeXchange+. Note the plus sign in the name of the app and ensure you are referencing instructions for the correct version of the app.

To reset a mobile app password for a caregiver:

  1. Go to Admin > Mobile User Management to search and select the caregiver.

  2. Once the caregiver is located, click the Reset link on the far-right side of the row under the Password column.

  3. The system issues an email or text message to the caregiver, with instructions on resetting their password.