Call Maintenance

Issues with GPS-based EVV placements are routed to the Call Maintenance page. The following are three status issues regarding GPS confirmation. Any GPS EVV routed to Call Maintenance with any of the below-listed status cannot be linked to a visit.

The only course of action with these issues is to reject the EVV.

Status	Description (Issue occurs…)
GPS Signal not Detected	when a Caregiver places a GPS EVV with the location services turned off on their device. This blocks the system from verifying if the Caregiver is within range of the Patient’s address.
GPS Signal Out of Range	If a Caregiver attempts to place a GPS EVV outside the designated Tolerance Range.
Unscheduled–Patient Not Selected	When a GPS-based EVV is placed and cannot be connected to a Patient.

Aside from the above-listed status, other GPS-based EVV (such as No Schedule on Calendar or Potential In/Out Mistake) may end up on the Call Maintenance page. To distinguish GPS issues on the Call Maintenance page, a GPS icon displays to the left of the status.