GPS EVV Method to Reduce OOR Exceptions
To reduce the number of Out Of Range (OOR) calls on the Call Dashboard, the Mobile App provides guidance to a Caregiver using the GPS EVV method. A Caregiver is presented with their real-time location on a map relative to the Patient before committing to the Clock-In and Clock-Out. The application can provide guidance to move closer to the Patient to be within the established tolerance range defined by the agency.
In the Mobile section of the Office Setup page under Admin > Office Setup, select the Mobile GPS Visit Verification checkbox and define the Tolerance Range.
Recommended setting is 300 feet.
The system is set to issue a warning confirmation when the Mobile GPS Visit Verification Tolerance Range is set to less than 300 feet; the recommended minimum value.
Once enabled, a Caregiver using the GPS EVV method, is presented with a real-time map location relative to the Patient address. This helps them evaluate and approximate to an In Range coordinate before confirming a Clock-In or Clock Out.
The Patient is represented by the blue dot in the middle, and the Caregiver is represented by a blue dot and arrow (serving as a directional compass as the Caregiver moves). The light blue circle represents the Tolerance Range in feet (as defined by the Agency; capped at 1,000 feet). Guidance is provided below the map assisting with proximity.
The image on top indicates that the Caregiver is likely Out of Range while the image on the bottom illustrates the Caregiver closer to the Patient and In Range. Once In Range, the Caregiver can click the Confirm button to capture the EVV.
