Limit Mobile App Access by Device

Caregivers may access the Mobile App from any iPhone or Android with the installed application. Some Agencies would prefer to limit Caregiver Mobile App access to a specific device. In these cases, the device must be linked to the HHAeXchange system.

When initially registering on the Mobile App, the Caregiver receives a Caregiver Mobile ID that must be provided to the Agency to link the Caregiver with the HHAeXchange system. In addition, the app also assigns a Mobile Device ID accessed via the Profile.

To limit Mobile App Access, go to the Caregiver’s Profile and enter the Mobile Device ID exactly as displayed in the Mobile App. Once saved, the Caregiver only has access to HHAeXchange through the Mobile App on the corresponding device.

If left blank, then the system does not validate the mobile device used to access the app.