Mobile App Agency Overview

This feature is activated by HHAeXchange System Administration. Contact HHAeXchange Support Team for details, setup, and guidance.

The HHAeXchange Mobile App is a handy tool providing Caregivers with real-time schedule information. Available for both iPhone and Android, the Mobile App may be used to place EVVs, enter Duties, and request Open Shifts.

Activating the Caregiver’s Mobile profile as well as configuring and enabling the various features of the Mobile App is the Agency’s responsibility. This topic provides instructions and guidance for Agencies to set up the HHAeXchange Mobile App on their systems.

Key Terms and Definitions Closed

Term	Definition
Patient	Refers to the Member, Consumer, or Recipient. The Patient is the person receiving services.
Caregiver	Refers to the Aide, Homecare Aide, Homecare Worker, or Worker. The Caregiver is the person providing services.
Provider	Refers to the Agency or organization coordinating services.
Payer	Refers to the Managed Care Organization (MCO), Contract, or HHS. The Payer is the organization placing Patients with Providers.