Prevent Restricted Caregivers from Viewing Patient Information

When a Caregiver is placed on a Patient’s Restriction list under Patient > Caregiver HX > Declined Caregivers, the Patient information is hidden on the Mobile App, even if they previously serviced the Patient.

Patient information is hidden on the Caregiver’s Mobile App as of the date of restriction until the restriction is removed. Once the restriction is removed, the Patient information reappears once the Caregiver is scheduled to service the Patient. The Patient will only display on the Patients tab after the next scheduled visit is created based on the aging view rules, as follows:

• Unscheduled visit: Not displayed after 30 days

• Patients tab: Not displayed after 15 days

• Visits Tab: 7 days (Caregiver can search a past date for up to one year to see Patient info)

This applies to the following screens: Today’s Schedule, Unscheduled Visits, Visits, Patients, and Open Shifts.