Mobile Verification and Tolerance Range

Agencies must authorize the use of the HHAeXchange Mobile App before any Caregiver can connect and place EVVs from their mobile device. Complete the following steps to set up the connection.

  1. Go to Admin > Office Setup > Search Office to locate the applicable Office.

  2. The Edit Office page opens. In the Mobile section, select the Mobile GPS Visit Verification and Mobile Fixed Visit Verification checkboxes.

    Mobile App Setup

    These fields may be activated independently of one another; therefore, Agencies may set up the system to accept GPS and FOB EVVs issued by the Mobile App, or just GPS or FOB EVVs.

    • Select Mobile GPS Visit Verification to use the smartphone’s GPS software to approximate the location of the Caregiver when sending an EVV. Setting a Tolerance Range (ft) or an area (measured in feet) surrounding the address of the visit is required for the EVV to successfully be placed.

    • Select Mobile Fixed Visit Verification to use a FOB device with the Mobile App.

  3. Click the Save button to register the selections.