Mobile Offline Mode

This feature must be enabled by the Agency/Office to be available for Caregivers.

Offline Mode allows Caregivers to use the Mobile App when there is no internet connectivity; later to synchronize when connectivity is restored. With this feature enabled, Caregivers can Clock In and Out while offline. Once the internet connectivity is restored, the Mobile App synchronizes with the HHAeXchange system and new and modified Visit information is exchanged between the HHAeXchange System and the Caregiver Mobile App according to the Agency-defined sync period.

Synchronization occurs for the Caregiver on the Mobile App when any of the following actions take place online:

  • Logging In

  • Switching Agencies

  • Changing Languages

During synchronization, the Mobile App downloads the next Visits for the synchronization period as defined by the Agency at the Office Level. This value can range from 24 hours to 120 hours with 24 hours as the default.

The only indicator that the Caregiver has when in Offline mode is the Offline Mode Active message alert that appears at the bottom of the Home screen.

Mobile App Network Notice

When in Offline Mode, the Caregiver can access Visits via the Today’s Schedule screen and perform the following:

  • Clock-IN/OUT

  • Signature with Skip, and

  • Enter Duties

Outside of the actions listed above, all other Mobile App functions are unavailable in Offline Mode. Selecting any other function results in the Network Notice screen.

Network Notice screen to Return Home

Not supported in Offline Mode:

  • My Availability

  • Open shift

  • Messages

  • Patients

  • Sign up

  • Forgot Password

  • Change Password

  • Change Language

  • Change Agencies

  • Notes

  • Care Insights

  • Time Edit Requests

The infographic explains how to use the Mobile App in the Offline Mode.

Mobile Offline Mode

Note the following cautions regarding the behavior of the Mobile App while in Offline Mode:

  1. When online, Visits created on the same day by the Agency are almost immediately available to the Mobile App when the Caregiver goes to Today’s Schedule. In Offline Mode, this behavior changes and new and modified visit data is not available until synchronization occurs (i.e., when the user logs in, switches agencies, switches languages, or clicks on Unscheduled Visit, Visits, or Patients).

  2. If the Caregiver is in Today’s Schedule when online and then goes offline, then the Caregiver is redirected back to the home page where the Offline Mode Active message appears. Note that once offline, the Caregiver may start a Visit which is then altered by the Agency. In this case, any reconciliation of that Visit must be performed manually by the Agency after the Caregiver goes back online and synchronization takes place.

  3. When offline, the Confirmed Time of a completed Visit is calculated using the device’s local time and reconciled with the HHAeXchange system once Internet connectivity is restored.

Because credentials cannot be authenticated with the HHAeXchange system when offline, the Mobile app securely stores the last known credentials on the mobile device for the Caregiver to log in when in Offline Mode. The user is allowed up to three attempts to login before they are prompted to wait three minutes to retry.