Carehub Mobile App Login

From the Login page, you can perform the following tasks:

  • Login to the Mobile App.

  • Sign Up Here to use the Mobile App if you have not already been set up to use the Mobile App.

  • Change the Mobile App User Password with the Forgot Password function.

  • Change the language in which the Mobile App and Mobile App Help are displayed by tapping the Select Language icon.

Log-In page

From the Login page footer, you can access the Mobile App's Privacy Policy, Terms of Use, and System Status.

On the Login Page, type your valid Email Address and Password, and then tap Login. The Schedule page display.

If prompted to do so, select your Agency/Employer.

Tap Not you? in Email to enter a different Email Address. To see the characters entered in Password, tap the eye icon in the Password field.

Log-In Page

You can log in with Fingerprint Authentication or Facial Recognition if you enable the capability on your phone and the app during sign up. To enable Biometric Login if skipped during sign up, go to Menu > Biometric Settings > Toggle Enable Biometric Authentication > Tap Save.

For Biometric Login to be available, you must have logged into the Mobile App using Email and Password at least one time. After that, the Biometric Login feature prompts for fingerprint authentication or facial recognition and then logs you in.

If the Agency/Employer requires Two Factor Authentication, you must also provide a Password on the Login page before tapping the fingerprint icon.

If you change or reset your password, the Biometric Login option is reset. You must log into the Mobile App using Email and Password and log out at least one time before the Biometric Login option becomes available again.

The first time you open the Mobile App, select your preferred language and tap Apply.

To sign up and login to the Mobile App,

  1. From the Login Page, tap Sign Up Here.

    Image of Log-In Page

  2. On the Sign-Up page, type your Email Address and a strong Password.

    Tap the eye icon to see your Password entry.

  3. Type your password again in Confirm Password, and then tap Sign Up.

    Image of Sign Up page

  4. On the Email Verification Required page, follow the instructions to open the verification email sent to your email address by HHAeXchange, and then follow the instructions in the email to proceed with on-boarding.

    Image of Email Verification Required notice

    HHAeXchange Services Portal users: Use the same Email Address and Password for the Services Portal and the Carehub Mobile App.

  5. On the Finish Account Setup page, answer the question: How will you use this application?

    Image of Finish Account Setup page

    • If you are only using the app to answer Questionnaires, tap Only answer daily patient questions. When you tap Only answer daily patient questions, on the Complete Registration page, complete all required fields and then tap Complete Registration.

      You are logged in.

    • If you are instructed by your Agency/Employer to use the app for EVV and to document your visit/shift detail, tap Perform Electronic Visit Verification (EVV).

      1. On the Connect your Account page, type the Activation Code provided by the Agency/Employer via email or text (valid for 7 days), and then tap Submit Code.

        Image of Connect Your Account page showing Activation Code field and Submit Code button at bottom

      2. On the Complete Registration page, complete all required fields marked with * and then tap Continue.

        Image of Complete Registration page

      3. Tap Enable Biometric ID. From the Biometric Authentication page, tap the method you use to verify your identity.

      4. If you tap Use your fingerprint, when prompted, place your identifying finger on your phone’s fingerprint sensor.

      5. If you tap Use facial recognition, when prompted, orient your front-facing camera toward your face.

        Image of Biometric Authentication request page

      6. If the Third-Party Terms page displays, read the terms and tap Accept Terms to acknowledge.

        You must login at least one time with Email and Password before using Biometric Authentication.