How do I accept a placement sent to an unspecified office?

Payers can send a placement to all the offices associated with a provider as a single Unspecified Office placement. The provider can then select the office to assign the placement to before accepting the case.

By default, the system selects Accept Unspecified Office Placements for all users. This setting is required for the user to view and accept unspecified office placements sent by the payer.

When the payer sends the unspecified office placement, the user can view the placement in:

• The Pending Placements section of the Link Communication tab.

  

• The Action > Pending Placement Queue.

  

Accept a Placement

1. Select the placement to open the Placement page.

   The Office field at the bottom of the Placement page, next to the Coordinator field, is a menu of associated offices.

2. Select the user office. Once selected, the system populates the Coordinator field.

   

   Values displayed in the Office field are based on the following conditions:

   • The office is linked to the associated payer.

   • The office is set up to provide service to the Service Category, Service Code, and Discipline defined in the authorization if an authorization is sent with the placement.

   • The user is assigned to the office.