Why can't I see a placement in the Pending Placement queue?

Question: My payer sent a placement. Why can't I see it in the Pending Placement Queue so I can accept it?

Answer: Placements sent as Confirmed aren't displayed in the Pending Placement Queue. Instead, look for the placement on an Active Member account.

Question: I received a notification that a new placement is available. Why can't I find it in the Pending Placement Queue?

Answer: The payer may have broadcast the placement to multiple providers. When the first provider accepts the placement, the system revokes it for all other providers. If another provider has already accepted the placement, you won't see the placement in the Pending Placement Queue.