How do I fix a missing linked contract authorization for a member?

If the member is active and there’s no authorization in the system, contact the linked payer using their preferred method. Ask the payer if the member has an active authorization.

Tips:

• If the linked payer allows communication via the HHAeXchange portal, you can send them a message. See Communications (Message Center) – Payer Communications for steps on how to do this.

• A workaround for UPR linked contracts is to add a temporary authorization, as explained in the Creating a TEMP Authorization section of the UPR topic Authorization.