Completing VBC Questions

Once a Patient POC is saved, the Caregiver is presented with the selected Value Based Care Questions each and every time a Clock Out is performed for a visit associated with that POC.

The Value Base Care Questions section displays below the Plan of Care Tasks section in the Visit Detail screen. All duties remain as read-only until a Caregiver begins to perform a Clock Out when duties and questions become available to select. Duties and VBC Questions that are required are denoted with a red asterisk (*).

A Caregiver cannot complete a Clock Out if a duty or VBC question requires response. If required response duty or VBC question is unanswered, the Caregiver is alerted. A response must be entered before saving.

Once complete, the system alerts of a successful Clock Out.

When Mobile Notes (Observations) are required as configured in the Duty List Setup, the VBC Questions appear on the Mobile App requiring responses (denoted by red asterisks) when the Caregiver performs a Clock Out for a visit.

A Pencil icon is visible (in gray) and becomes available to enter a Note (Observations) once the response is selected for the required VBC questions, as seen in the following image.

To complete, the Caregiver clicks on the Pencil icon, enters the note, and clicks Save.

To edit a Note, click the Pencil icon to reopen the Note screen.

If a required Note is not entered, then the Mobile App highlights the required questions (in yellow) and generates an error alert that a Note (Observation) must be entered to proceed.

Complete the following steps to Clock Out using IVR for a Patient with VBC questions as part of their POC.

  1. Complete the standard Duty Code entry process during an IVR Clock-Out.

  2. Enter 000 to continue to answer Care Insights/Value Based Care questions.

  3. The system initiates the Care Insights/Value Based Care portion of the call, prompting the Caregiver with VBC questions (one by one).

  4. The Caregiver dials the applicable response for each. 1 for Yes, 0 for No, or * to Skip.

  5. The call ends once all Care Insights/VBC questions are answered.