Service Types Overview

Service Types are used to categorize visits in HHAeXchange; particularly, visits which have special scheduling requirements as described in the table below. This guide covers each Service Type providing information on setup, use, and management.

Service Type	Description
Linked with	A visit in which a Caregivers provide service to two Patients at once. Linked visits are typically scheduled as back-to-back visits. The Caregiver need only Clock In at the beginning of the first visit and Clock Out at the end of the second.
Live-in	A 24-hour visit in which the Caregiver remains at the Patient’s residence overnight. Live-in visits are typically scheduled back-to-back with a single Caregiver.
Multiple Services	A visit that consists of several different billable services, each of which requires a unique Service Code.
Mutual with	A visit in which Caregivers provide service to two Patients at once. Mutual Visits may be scheduled at the same time without triggering validation issues. The overlapping visit structure mean Caregivers need only Clock In and Out once.

Key Terms and Definitions Closed

Term	Definition
Patient	Refers to the Member, Consumer, or Recipient. The Patient is the person receiving services.
Caregiver	Refers to the Aide, Homecare Aide, Homecare Worker, or Worker. The Caregiver is the person providing services.
Provider	Refers to the Agency or organization coordinating services.
Payer	Refers to the Managed Care Organization (MCO), Contract, or HHS. The Payer is the organization placing Patients with Providers.