UPR: Patient Pages
Because the placement behaves similarly to an Internal Contract Patient record, Providers can edit fields and add multiple addresses, without affecting the Payer record. The same editing ability applies for phone numbers, emergency contacts, emergency preparedness, etc.
When accepting a placement for a new Patient, the Patient Profile consists of editable fields including the ability to add multiple Patient addresses. Any changes or updates are NOT synced back to the Payer platform (self-contained within the Enterprise platform). Patients placed with multiple Providers have their own profile per Provider; no information (including addresses) is shared between Providers.
For billing purposes, the initial Patient Demographic details are stored at a Contract level in the Provider system and are kept up to date as changes are made by the Payer. Although Providers can change a Patient’s demographic data on their system, the Payer system maintains the original details.
The Admission ID (the Payer’s original at the time of placement) becomes the Alt Patient ID when the internal Patient record is created. In turn, the system creates a new Admission ID (specific to the Provider) and the Alt Patient ID is stored for tracking purposes.
It is recommended that the Primary (Billing) address coming from the Payer not be changed to prevent billing/claims issues. Providers can add and track multiple alternative addresses for EVV and operational purposes.